Complaints procedure & performance
Complaints procedure & performance
All Staff have been trained in customer care and are knowledgeable of the complaint’s procedure. You can download a copy of our Customer Care Policy and Complaints procedure.
Related Documents
LVJB Complaints Handling Procedure
All other documents that form part of our Complaints Handling procedure are available to view and download below.
When behaviour makes it difficult for us to manage complaints
Sometimes the way someone acts makes it difficult for us to deal with their complaint. Our policy on Unacceptable Actions explains what we do when this happens.
Complaints Performance
We publish complaints performance information on a quarterly basis.
We will publish an annual report once we have published our quarterly reports for 2021/2022.
These reports are available to view and download below.
